Global Service Desk

Access 24x7 Global Service Desk for Comprehensive End User Support.

What problem currently faced by companies

Overcome These Barriers to Success with Gopison

Experience seamless IT operations with Gopison. Say goodbye to recurring IT tickets and streamline support for end users. Protect your data from breaches with our robust cybersecurity solutions. Ensure compliance in hybrid work environments and minimize productivity losses due to downtime.
  1. Address recurring IT tickets efficiently.
  2. Provide a single point of contact for end-user support.
  3. Implement robust cybersecurity measures for remote employees.
  4. Ensure compliance in hybrid work environments.
  5. Minimize productivity and financial losses due to downtime.

Gopison Global Service Desk Solutions

25+ years of experience in providing 24×7 IT Helpdesk support backed by automation

IT Help Desk

End User IT Help Desk Solutions

Automate repetitive and time-consuming IT tasks with support of conversational AI chatbot.
  • AD Account Management: Password reset, account unlock, and profile updates in Active Directory.
  • Ticket Management: Raise, check status, and cancel tickets as needed.
  • Troubleshooting: Resolve network, browser, system, VPN, Outlook/MS Teams, and software issues.
  • Software Deployment: Install, uninstall pre-approved software or request new software.
  • Printer Configuration and Troubleshooting: Configure, remove printers, and resolve printer-related issues.
  • System Health Status: Monitor computer systems’ health and performance.
  • Live Agent Support: Connect with live agents via chat or get a call back for remote remediation.
Perform admin and end user activities with background application.
  • BSOD support : Auto-resolves Blue Screen of Death errors

  • System health monitoring : Monitors memory, CPU, and disk usage

  • Proactive remediation : Prevents issues with disk space, and performance and performs file clean-ups

  • Scheduled maintenance : Ensures uptime with regular maintenance to avoid potential issues

  • Self-service features : Enables self-service capabilities with quick access to agent

HR Help Desk

End User HR Help Desk Solutions

  • Personal Information: Convenient access and updates.
  • Attendance Management: Check in/out, request attendance, and view status.
  • Leave Management: Apply for leaves, monitor balance, and review history.
  • Salary Slips: Securely view and download.
  • HR Policies and FAQs: Access company policies and FAQs.
  • Personal Details Update: Simple personal info updates.
  • Attendance Details: View attendance and timings.
  • Taxation Documents: Access Form 16 and other tax docs.
  • Meeting Room Management: Book, check availability, and cancel.
  • Grievance Redressal/Complaints: Lodge and monitor grievances.
  • Campaign Management and Survey: Organize campaigns and surveys.
  • Employee Engagement: Monitor and engage with employees.

Features

Our Features

End-user Centricity

At Gopison, we redefine support services by prioritizing end users above all else. Recognizing that your employees are the backbone of your business, we place their needs at the forefront. Our user-centric approach not only enhances productivity but also enriches their technology experience in the digital workplace.

24x7 Instant Service

support service that operates non-stop, empowering your employees to work seamlessly. Our Global Support Desk (GSD) offers round-the-clock instant assistance, providing one-click solutions and immediate connections to live agents. Bid farewell to waiting periods and welcome swift query resolutions, enabling your team to concentrate on their tasks and optimize productivity.

Cost Reduction

Maintaining a cost-effective strategy that aligns with business objectives is paramount. At Gopison, we aid businesses in minimizing their service desk reliance and streamlining ticket management through automation-driven services. By simplifying processes and enhancing the end-user experience, we facilitate hybrid work productivity and substantial cost reductions.

Omni Channel Support

Discover the ultimate digital workplace support solution, customized to your users' preferences. Our IT Help Desk delivers omnichannel support, serving as a unified point of contact across leading business communication platforms. By resolving queries within the same environment your employees use for all purposes, we eliminate the hassle of switching between multiple channels.

Account details will be confirmed via email.